Privacy policy

Who we are

This Privacy Policy describes how Refined (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.refinedsociety.nl (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information we collect directly from you

Contact details including your name, address, phone number, and email. Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information including your username, password, security questions and other information used for account security purposes.

Shopping information including the items you view, put in your cart, or save into your account such as loyalty points, reviews, referrals or gift cards. Customer support information including the information you choose to include in communications with us.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information we obtain from third parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies who support our Site and Services, like Shopify, and our payment processors, who collect payment information to process your payment in order to fulfil your orders.

How we use your personal information

Providing products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, and to create, maintain and manage your account.

Marketing and advertising, with your consent or on the basis of our legitimate interest, in accordance with Art. 6(1)(f) GDPR. Security and fraud prevention. Communicating with you and improving the Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies related to powering our store with Shopify, see shopify.com/legal/cookies. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties: vendors who perform services on our behalf, business and marketing partners, and in connection with a business transaction or to comply with applicable legal obligations. We do not use or disclose sensitive personal information without your consent.

Your rights

Depending on where you live, you may have the right to access, delete, correct or receive a copy of your personal information, to restrict or object to processing, and to withdraw consent. You may opt out of promotional emails at any time via the unsubscribe link.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, email us at hello@refinedmatcha.com or write to Sint-Jacobstraat 19, 3011 DK Rotterdam, Netherlands.